Terms & Conditions

Satthwa may at any time modify the Terms & Conditions of Use of the website without any prior notification to you. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Payments:

Payments can be made by Credit Cards, Debit Cards, Net Banking, eWallets & Cash On Delivery.

Cancellation Before Shipment:

Order once placed can only be cancelled within 4 hours from the placing the order, you can write to our customer support team on care@satthwa.com or WhatsApp us on 9717470361. In such cases, the order will be cancelled and the money will be refunded to you within 24-48 business hours after the cancellation request.

Returns:

Due to the nature of the products which we sell, we do not accept returns of used products.

In case of receipt of wrongly sent items, please report the same to our Customer Service team within 24hrs of receiving the product, along with a video of the same & the invoice of the purchase. care@satthwa.com

In case you feel that the product received is damaged/defective & not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product, along with a video of the same & the invoice of the purchase. Our customer care after looking into your complaint will take an appropriate decision.

Refunds (if applicable):

In case of a damaged/defective product, once the return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days. In the case it was a COD, we will issue a cheque within 10 days of receipt of the cancellation request.

For refunds, please email us at care@satthwa.com or WhatsApp us on 9717470361

Allotment & Shipping

The products will be allotted to the customers whose payment has been received first. Items for orders placed together may be shipped separately. We use the best possible courier service to ensure that the products reach you on time and safely.

Objectionable Material

We shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Access or Change Your Identifiable Information

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information.

Product Colours

We have made every effort to display the colours of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate. Our products are handmade with natural ingredients and hence there could be a slight difference in colour for the same products.

Pricing

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at our discretion.

Termination

We may suspend or terminate your use of the website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.

Sever-Ability

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or un-enforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Governing Law

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi.

Services Offered

Upon placing an order, we shall ship the product to you and be entitled to its payment for the Services.